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What is the 'Tournament' button?
• I’ve still got a problem. What do I
do?
Banking
• How can I withdraw (cash ins/ cash-out ) money
from my account?
• What is the minimum amount I can cash out?
• How long does it take to receive my winnings?
• Where can I view the details of my account?
• Is it really safe to use a credit card on
line?
• What is the minimum purchase I can make?
• When will my credit card be charged?
• What is NETeller?
• What is FirePay?
• How do I fund my account using a Wire Transfer?
• What currencies do you accept?
• Are my details safe?
Getting Started
• How do I receive my 18 Free Cards?
Once you have downloaded and registered your account will automatically
be credited with 18 Free Cards for you to enjoy! Your BB account
in the bottom left hand corner of your screen will show a balance
of $4.50 (18 x 25c)
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Is this a pay game or is this site just for fun?
You will receive 18 free cards when you register, to play for free
at Bingo Cabin. You will then need to make a purchase, once you
have used your free cards in order to continue playing. The minimum
purchase amount is $20.
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How much does it cost per card?
Bingo Cabin offers you a wide Variety of Bingo Games and Card Denominations, depending upon the promotion and schedule (click here to view)
Please note: There is a minimum 3 card limit per game
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How can I purchase credits?
Once you are in the software, click on the bank button. Once you
have clicked on the “Purchase” button, you will be given
the option to purchase via Credit Cards, Neteller and Firepay.
Once
you have selected your preferred purchase method, click
here and follow the step by step instructions.
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When will my purchases show in my Real balance?
Your account will be credited immediately when you purchase at Bingo
Cabin. Should there be a delay, please allow 15 minutes for the
funds to reflect in your account. Should you not receive your credits
then please contact our friendly support consultants, who will be
happy to assist you with a further investigation.
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When will my bonus credits show in my account?
All bingo bonuses will be credited immediately to your BB balance.
Should you have any problems with your credits showing up please
contact our friendly support consultants, who will be happy to assist
you with a further investigation on support@bingocabin.com. The CL's play table games and giveaway free BB's. Once the CL's have credited your account, you will need to log out and back in again, in order for the credits to show.
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Why can’t I change my login name?
This is to protect you. We don't want people changing their names
and pretending that they are other people. It has proved embarrassing
for some of our friends in the past who have been 'tricked'. This
will also prevent offensive names from being used.
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Will I be informed about your promotions?
We notify all our players by email of such events. We send newsletters
to the e-mail address you have given in your account information
at our site. If you want to receive the newsletters make sure you
have given us a valid e-mail address. You can also view the latest
promotions by clicking here
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What is a Bingo Bonus?
Bingo Bonus is a separate account where all free money is credited.
You can earn Bingo Bonuses in the following ways:
By opening a new account and making a deposit, by all subsequent
deposits, by introducing your friends to Bingo Cabin or simply by
being in chat and playing our special games that are played daily
in the Bingo Room.
Once
your $ (real account) is equal to zero then you will be able to
use the funds in your BB account to buy Bingo Cards. Any winnings
that are generated from the BB account will be credited to your
real account.
•
All purchases and winnings will be added to your real account.
• BB’s can only be used to buy Bingo Cards.
• You can not use your Bingo Bonuses to play slots.
Click
here for more information about Bingo Bonuses
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What is a CL?
CL stands for a Chat Leader. CM is the abbreviation for Chat Master
( CL Manager). We have a team of Ladies that will join you in the
bingo rooms 24/7 to keep you entertained with table games and loads of
free money giveaways.
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• What time are the table games?
Bingo Cabins games are played when the CL’s/CM are in the
rooms. You can enjoy the table games at from the following times 24 hours a day, 7 days a week.
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• What is a Ranger and how do I become
one?
A Ranger is a VIP at Bingo Cabin. You will receive a personal email
notifying you that you have qualified as a valued player at Bingo
Cabin. Your status will be reset at the beginning of the month.
We offer you the following perks for being a valued player:
- 40% Back on all deposits -
- Different speech bubble colors
- Exclusive promotions and competition
- Direct support from our Customer Relations Manager
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Playing the Game
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How do I play this game?
In order to start playing all you need to do is click where you would like to go. So, click on the 25c Bingo room door and then click on a free chair. Once you are seated, you may find that your cards and the current game section will be grayed out, this will mean that there is a game in process . You will be able to buy into the next game by clicking on the BUY NOW button.
You are able to play a minimum of 3 cards and up to a maximum of 99 cards, depending upon the game. If you are not happy with the numbers on your cards, you can click on the “CHANGE CARDS” button and you will get another set of cards. But you have to do this before the game starts, and you have 30 seconds between games.
Once the game starts, the caller will call out the numbers, if you have one of the numbers that are called out, your cards will automatically be marked off (daubed). Your cards automatically arrange themselves – the cards that are closest to winning, will always be at the top.
As you get closer to winning, your cards will begin to change color. Your cards will turn Red when you have three numbers to go, yellow when you have two numbers to go, green when you have one number to go, and Purple when you have won Bingo!
So once all the numbers in the games particular winning pattern has been marked off, someone will WIN BINGO! All accounts are credited automatically with the prize amount.
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How do I personalize my Persona?
Double Click on your avatar or you can choose "Options"
and choose "My Personality"
You can also change your clothes by sliding the diamond shape (next
to your Bingo Cabin avatar) up and down icon! Try it, its part of
the fun!
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How do I change the number of Bingo cards I’m playing with?
In the "Next Game" section, when buying cards you can adjust the amount of cards you want to buy by clicking on the arrows on the left and right side to increase or decrease the number of cards.
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I don’t like the numbers on my cards. Can I change them?
You may change the numbers on your cards – in between games
by clicking on the “Change Cards” button
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• How is the prize money
determined?
Each game's cash prize is based on the number of cards played in
the previous game. A percentage goes towards the prize as well as
towards the progressive jackpots. The more cards played and the
more players playing bingo will increase the prize amount.
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• How do I know I’m getting close to winning bingo?
Your cards will automatically change color as you get closer to
winning bingo on the specific pattern.
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Your cards will turn red when you are 3 calls away from a win.
• When you are 2 calls away it will turn yellow.
• 1 call away, it will turn dark green,
• Purple when you have Bingo!
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I got bingo, but only got credited with half of the shown prize
amount!
Often another player is as lucky as you are and bingos in the same
number as you. In cases where two players both bingo on the same
number, the prize is split between the two (or more) winning cards.
If you needed the same number to win on 2 cards, and the other player
needed it on only 1, you would get 2/3 of the prize for that game!!
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I often use the same phrases! Do I need to retype them each time?
No, you can type in common phrases in the favorite sayings box to
get yourself communicating faster.
You do this by clicking "options" then "my favorite
sayings", once in here you type in as many phrases as you like,
one below the next, and click ok.
To use them, click the down arrow to the right of your talk text-typing
box and they will appear, just click on the line you want to use
and press enter.
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What is a bubble?
A bubble is a speech bubble that will appear above your personality
when you have typed a message in the “talk bar” and
hit “enter”. This is a way for you to communicate with
your fellow bingo friends.
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Can I have a private conversation with a buddy?
Yes, to chat to someone privately, all you need to do is "double
click" on their Bingo Cabin persona and start typing!
You will notice the word "chatting" will be written on
you, so other people can see you are talking? This does not prevent
you from seeing the general conversation going on in the room.
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What if I get disconnected during a game?
Bingo Cabin has a function in place called "Server Plays On".
Should you get disconnected during a game; the server will automatically
complete your game for you. You will be credited automatically if
Bingo is won while you are gone!
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What is the 'Tournament' button?
There are often tournaments run at Bingo Cabin. Click on the tournament
button to check when the next tournament will take place or to see
where you rank in the current tournament.
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I’ve still got a problem. What do I do?
At Bingo Cabin our 24 Hour Support Team are here to help you with
any questions, comments or queries you may have.
Live
Help:
click on the Live Help button to chat with one of our friendly support
center consultants.
Email:
we are always available to help you via email:
• 24/7 Support: For 24 hour assistance contact our support
team at support@bingocabin.com
• Cash-in Department: For any questions regarding a cash in
or purchase contact cashin@bingocabin.com.
(Please allow 1 working day for a response)
• Affiliates: To find our more about Bingo Cabins affiliate
program email us at: manager@bingoroyalty.com
• General Queries: Voice your opinion – whether it’s
a rant or rave we want your feedback – email us at: feedback@bingocabin.com
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Banking
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How can I withdraw (cash-in/ cash-out ) money from my account?
Upon cash-out, purchases made via credit cards will be refunded to your Neteller account as MasterCard & VISA do not allow crediting back to credit cards.
(See requirements below for credit card purchasers**)
**In order to expedite cash ins where purchases were made using a credit
card we will require the following verification details to be emailed to secure@bingocabin.com
- A copy of your identity document or drivers license
- As well as a credit card statement or Utility Bill that reflects your
registered billing address and deposits at BingoCabin. Please block out
the first 12 numbers of your credit card number.
Please Note: Any Cashin requests can be held pending receipt of this information
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What is the minimum amount I can cash out?
The minimum amount that you are able to cashin is $50
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How long does it take to receive my winnings?
NB: ALL CASH INS GO INTO A PENDING STATUS FOR 48 HOURS, AFTER THE
48 HOURS HAVE LAPSED THE CASH IN IS AVAILABLE FOR PROCESSING, AND
THIS IS THE DATE AGAINST WHICH THE CASH IN PROCESSING PERIOD IS
MEASURED.
Neteller
cash-outs will show in your Neteller account within 3 working days
or we will pay you an EXTRA 10%! - Now that's putting our money
where our mouth is! Please note that if we do not have the required
verification details on file for the VISA and Mastercard purchases
as required, this may cause delays, and you will be unable to exercise
the right to claim the 10% back in this instance as we do rely on
your co-operation to get these details to us upon purchase.
All
monies paid into your Firepay account will take between 2 and 14
days to show on your statement. We will process your money within
48hrs but the banks, unfortunately, are not as fast as we are!
If you purchased at the site using a VISA or MasterCard, we recommend that you open a free Neteller account.(www.neteller.com)
In order to expedite cashins where purchases were made using a credit card we will require verification details to be emailed to secure@bingocabin.com
Wire
transfers take between 7-10 business days to reflect (providing all
details provided are correct and there are no delays as a result
of incorrect or insufficient details). Wire transfer will only be done by prior arrangement and a fee of $50 is charged to cover the fees.
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Where can I view the details of my account?
Click on the “View” button, which you will find at the
bottom of your screen, then click on “My Account”. A
new page will open up in the background, which will contain your
full account details.
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Is it really safe to use a credit card on line?
We guarantee the safety of your credit card. We use a secure server
with modern encryption technology for all financial transactions.
Your account details are stored using 128-Bit encryption behind
multiple firewalls, where unauthorized access is prohibited. Your
credit card information always remains confidential. We process
thousands of transactions daily, with zero problems to date.
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What is the minimum purchase I can make?
The Minimum single deposit you can make at Bingo Cabin is $20. For
every deposit that you make at Bingo Cabin we will give a % back
on your purchase.
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• When will my credit card be charged?
Your credit card will be charged immediately after you have made
a purchase.
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What is NETeller?
NETeller is now emerging as one of the strongest online payment
solutions and is fully endorsed by Bingo Cabin. NETeller is tested
trusted, fast and secure.
It will only takes a few minutes to sign up for a new account and
you are able to fund using most major credit cards, by EFT (electronic
funds transfer), by Instacash and by bank deposits.
We
recommend using EFT, Instacash or bank deposits so as to avoid possible
unfair credit card declines for gaming transactions. Also, funding
via these methods is totally free and does not carry any fee for
the players whereas funding via a credit card will carry a 3.9%
charge.
Once
you have filled out the appropriate information on the registration
form, NETeller will send you an email with a link to your login
page as well as your account number and secure ID. This process
should only take a few minutes.
You
can contact NETeller by using one of the following:
EMAIL:
support@NETeller.com
TOLL FREE CUSTOMER SUPPORT:
1.888.258.5859
INTERNATIONAL PHONE:
+1.403.233.9466
TOLL FREE CUSTOMER SUPPORT FAX:
1.888.678.2128
INTERNATIONAL FAX:
+1.403.254.6789
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What is FirePay?
Any deposits via FirePay should be done through the banking section,
and the Firepay deposit option. FirePay is a free, secure and convenient
payment method which works a lot like a debit or Credit Card. You
simply deposit funds into your FirePay account and then use it to
make payments or transfer funds on-line.
FirePay
offers around the clock customer support, e-mail confirmation of
purchases and online account activity statements.
To
open your account, please go to www.firepay.com.
You will be required to enter details such as your name and billing
address. It is a quick and simple process, which you will be guided
through step by step.
Please
ensure that the e-mail address you register with FirePay is the
same as the one registered at Bingo Cabin. If the e-mail addresses
are different, you can change the e-mail address in your FirePay
account so that they correspond.
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How do I fund my account using a Wire Transfer?
To deposit money into your account by using a Wire Transfer please
email us at feedback@bingocabin.com
to get full wire transfer details.
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What currencies do you accept?
All transactions are in USD.
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Are my details safe?
All customer data will be treated confidential and is for internal
use only.
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